PAKISTAN

Loading ...

Privacy Policy

Please read this document carefully before using our services.

1. Background

We're Maono Pakistan, an authorized partner of Maono, selling genuine Maono products exclusively in Pakistan. This Policy sets out how we handle your personal information - that is, information about you and that identifies you, or can be reasonably linked to you. It applies to all the personal information we collect. We update this Policy from time to time. You can always find the most recent version on our website at [maonopakistan.pk/pages/privacy-policy]. In some cases, we may email you to tell you about changes to the Policy.

2. What personal information do we collect?

We collect the information that we need to run our business and give you the products and services that you ask for.

We only collect your personal information when we reasonably need it to run our business or comply with the law. For example:

1When you register for an account on our website (for example, to register your warranty or ask for your product to be serviced), we will collect your name and email address.
2When you sign up for our newsletter, we will collect your email address.
3When you sign up for a competition, we will collect your name, email address and the information that you provide.
4When you complete one of our surveys, we will collect your survey responses.
5When you contact us, we may keep a record of that contact, including the reason for contacting us, your country, name and email address, and the information that you provide to us.
6When you apply to work with us, we will collect your name, email address, street address, phone number, information about your qualifications, work history, and background.
7When you are employed by us, we will collect information that we need to manage our professional relationship, such as your name, personal contact details, qualifications, work history, information about your work and performance, payment information, and health information relevant to your work or required for workplace safety.

What if you don't want to give us your personal information?

We give people the option of not identifying themselves or using a pseudonym, where it is lawful and practical. However, in some cases, if you don't give us your personal information, we may not be able to give you the service you want or respond to your request. For example, you must identify yourself to register for an account on our website, register for a warranty or request a service.

Web statistics and analytics

When you visit our website, we may collect de-identified information such as your IP address, operating system, browser, general location, and which pages you visit. We do this to create statistics to help us understand how our site is used and to help our site function properly. We use 'cookies' and similar techniques to do this; that is, small text or image files that are stored in your web browser. We use these to help our website work, help you log in and keep you logged in, personalise the content you see, and better understand how our site is used. You can turn off some cookies by changing your preferences on our website, but this may affect some site functions.

3. How do we collect personal information?

We may collect information about you when you agree.

When we need your personal information, we usually collect it directly from you and with your consent. We may do this when you, for example, sign up for an account on our website, subscribe to our newsletters, respond to our surveys or promotions, contact us, or interact with us on social media. We also collect personal information about you from other sources.

4. Why do we collect, use and hold your personal information?

We collect, use and hold your personal information to deliver our products and services and run our business.

For example, we collect, use and disclose personal information for the following purposes:

1To provide you with our products and services
2To manage your account and communicate with you
3To process your orders and payments
4To provide customer support
5To send you marketing communications (with your consent)
6To improve our products and services
7To comply with legal obligations

Testimonials

Sometimes, we collect information or stories from people about their experiences with our products so we can post them on our website. When we do this, we tell those people that the information they are submitting will become public information and that Maono Pakistan reserves the right to edit the information as required. The copyright of any words and/or images in a user testimonial will remain the property of the author. The users provide a general, irrevocable, worldwide licence granted by the user to Maono Pakistan to use the words and/or images for testimonials on our website and in other material at Maono Pakistan's sole discretion.

Direct marketing

Where you've agreed to receive information about our products or services, we may use your personal information to send you marketing messages, including offers and promotions. This may include our contacting you in a variety of ways, including by phone, SMS, and email. You can opt-out of receiving marketing messages at any time. We also work with online advertising partners to show you marketing messages on other websites and on social media apps. If you don't want to see online direct marketing from us, you can change your cookie preferences on our website to turn off advertising cookies. You may still see some marketing messages from us, but they won't be targeted.

5. Who do we share your personal information with?

We share your personal information within our organization, and with our partners and suppliers.

To help run our business, we sometimes work with other organisations or hire other companies to help us do our work ('third parties'). These third parties may collect your personal information on our behalf and provide it to us. We may also share your personal information with these third parties. These may include:

1Payment processors
2Delivery and logistics partners
3Marketing and advertising partners
4IT service providers
5Customer support providers

Note: When we work with third parties, we take steps to ensure they handle your personal information safely and responsibly.

6. How do we keep your personal information safe?

We train our staff in how to keep your personal information safe and secure. We use secure systems and buildings to hold your personal information. We only keep your personal information for as long as we need it or are required by law to retain it.

We store the personal information we collect in secure buildings and systems, or with our trusted service providers. Here are some examples of the things we do to protect your information.

7. What are your rights?

You can ask to access the personal information that we hold about you, update or correct it, ask for a copy of it, or exercise other personal rights. To do this, we may need to first confirm your identity.

You have the right to:

1Access the personal information we hold about you
2Request correction of inaccurate information
3Request deletion of your personal information
4Object to processing of your personal information
5Request restriction of processing
6Data portability
7Withdraw consent at any time

Is there a fee?

There is no fee to make a request. We may charge a fee to carry out some requests – such as access requests – if they are complicated or will take a long time. If there is a fee, we will let you know how much it is likely to be, so you can choose if you want to go ahead.

How long will it take?

We'll try to carry out your request within 30 days after you make it, but complicated requests may take more time. When you make your request, we may need to confirm your identity. We do this to help keep the personal information that we hold safe.

8. Complaints

If you're concerned about how we have handled your personal information, please let us know and we'll try to fix it.

If you're concerned about your privacy or how we've handled your personal information, you can complain to us and we'll try to fix it (please contact us at our general email info@maonopakistan.pk). We will:

1Acknowledge your complaint
2Investigate the matter
3Provide you with a response

Note: In most cases, we'll give you a final response within 30 calendar days of receiving your complaint. If we can't give you a response at that time, we'll get in touch to tell you why and work out a new time frame with you.

9. Contact us

Please contact us if you have any questions or concerns about the way we handle your personal information, or to make a complaint. Email: info@maonopakistan.pk Phone: 02132700012 Address: Office#1505 Al najeebi electronic, Karachi, Pakistan

Office Address

Office#1505 Al najeebi electronic
Karachi, Pakistan

Contact Us

02132700012 info@maonopakistan.pk

Last updated: December 2025

Back to Home