PAKISTAN

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Shipping Policy

Please read this document carefully before using our services.

Please read the following shipping terms carefully before purchasing Maono products from Maono Pakistan.

Shipping Information

1Maono Pakistan ships genuine Maono products from our local warehouse within Pakistan. Delivery times typically range from 2-7 business days depending on your location. Please note that the estimated shipping date is only for working days and is only for reference; the specific delivery time is subject to the actual situation. It may take longer if your address is in a remote area or not provided correctly. Maono Pakistan reserves the right of final interpretation. Please kindly write to info@maonopakistan.pk if you have any questions.
2Our products are sold exclusively within Pakistan. For bulk orders or special requests, please contact info@maonopakistan.pk and we will get back to you with availability and pricing.
3If the order is lost during delivery, Maono Pakistan will email you and check if you'd like us to deliver another one, or we will issue a refund for you. We appreciate your understanding. Please note that Maono Pakistan reserves the right of final interpretation.

NOTIFICATIONS OF THE TERMS ABOVE

The above dates are estimated delivery times and are all working days. If there is a weekend, the delivery time will be automatically postponed. Deliveries to remote areas within Pakistan may take longer. Please email info@maonopakistan.pk if you have any doubts about the delivery of the order. If the payment is delayed, the processing time will be lengthened. Shipping costs will be automatically calculated at checkout based on your shipping address within Pakistan. The processing time may be extended during promotion periods.

NOTES

1Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (info@maonopakistan.pk) within 48 hours of purchase, or we will ship to the address according to your order information.
2If there is any force majeure that causes our products damaged in transit, please contact us immediately at info@maonopakistan.pk after you receive your package. And we hope to get your understanding and patience in this circumstance.
3Please note that the notification email will be sent to the email address you left in your contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.
4If you wish to cancel an order before it is shipped, please contact our customer support immediately at info@maonopakistan.pk or 02132700012 with your order number. If your order has already been shipped, it cannot be cancelled and will be handled under our return/refund policy. Please don't reject the package, as we do not assume the risk of loss or damage arising from rejection.
5Please contact us at info@maonopakistan.pk within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.

Order Cancellation Policy

You may request cancellation of an order only before it has been shipped. To request a cancellation, please contact our customer support immediately at info@maonopakistan.pk or 02132700012 with your order number. If your order has already been shipped, it cannot be cancelled and you should follow our Return & Refund Policy instead.

1We aim to confirm the status of your cancellation request within 1-2 business days.
2If your cancellation is approved, we will initiate your refund within 2 working days. Depending on your bank/payment method, it may take an additional 3-5 working days for the funds to reflect in your account.
3If a payment processor or bank charges non-refundable transaction fees, such fees may be deducted from the refund, as described in our Transaction Fee Policy.

Transaction Fee Policy

Please be aware that if you successfully place an order on Maono Pakistan's website and choose to refund due to the following reasons while Maono Pakistan has not arranged the order delivery yet, the order may generate a corresponding transaction fee when the transaction is successful and third-party payment processors may not refund this fee when a refund is issued. So the transaction fee will be borne by either sellers or buyers.

The balance will be returned by Maono Pakistan after deducting any applicable handling fee if caused by the reasons as follows:

The buyer doesn't like the product and wants to issue a refund
The delivery cannot be delivered successfully due to the lack of customer information, and we aren't able to contact the customer
If some product needs an extra shipping fee, and the customer refuses to pay the extra shipping fee and would like to issue a refund

The handling fee will be borne by Maono Pakistan due to the reason as follows:

We have set it available to your country, but the order can't be sent to your country
If the product is out of stock and your order can't be delivered normally

Package Damage or Missing Items

If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at info@maonopakistan.pk within the day with pictures and/or videos.

GENERAL QUESTIONS & ANSWERS

1. Is shipping free within Pakistan?

Shipping charges vary based on your location within Pakistan. Free shipping may be available on orders above a certain amount or during promotional periods. Remote areas may incur additional shipping charges.

2. Why do I need to pay for remote area fees?

Courier companies categorize certain areas as remote based on their delivery networks. If your address falls in a remote area, additional fees may apply. We will inform you of any extra charges before confirming your order.

3. Why my order always does not have detailed tracking information?

After you finished the payment, we need 1-3 days to handle the order, then send it to the Express company. Express company needs check and records, then arrange delivery. And due to the current control measures applied globally aimed at avoiding the diffusion of the COVID-19 virus, shipments and track info may be delayed. Please understand.

4. What's the status of my order and delivery?

You can track your order and deliveries from Your Orders. Once your order has shipped, you can find tracking information in your order details. You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on "My Order" to review your order status and/or obtain a tracking number.

5. Can I change the address on my order?

Customers can contact info@maonopakistan.pk to change the delivery address before we ship out the order. Once the package is shipped out, the address can't be changed, please make sure to confirm the address carefully when you place the order.

6. How long is the product warranty?

All Maono products have a 2-year valid warranty, and we offer lifetime technical support.

OTHER GENERAL ISSUES HAPPENS WHILE RECEIVING THE PACKAGE

Please Read Carefully Before Placing the Order.

Note: If you have any doubt about the terms above, please write to info@maonopakistan.pk. Our team will help answer your question. Please note that Maono Pakistan has the right to interpret the above terms.

For the phenomenon that the received package is exchanged or the package is damaged:

First of all, we strongly suggest that users check the package first when receiving the product, carefully making sure that the package is not damaged, not opened, or does match the actual weight of the product it should be. Please remember to take pictures of the entire package and the entire product or take an unboxing video for the product for subsequent submission of after-sales support for verification and negotiation with the seller for claims if it is one of the phenomena above. How to Take Pictures: Turn on the camera function of the mobile phone - save after taking pictures of unpacked packages - take pictures of the inside packages after removing the outer box and save them - take pictures of products and parts inside and save them, make sure everything is brand new and didn't damage. Video Content Shooting Steps: Open the mobile phone video - show the integrity of the unpacked package - unpack - take out the product and components for installation - test - save

This is done for two reasons: 1. To protect the rights and interests of users, we can know whether the package is delivered normally and safely, and then provide suggestions for the packaging department of the product and the logistics party, so as to provide users with better logistics services. 2. MAONO hopes that users can actively provide videos of your unboxing and playing around with the product, and provide other users with some user experience to help them choose the right product. Welcome to leave comments with pictures in the evaluation on the official website. Or share your unboxing video on your social media @maonoglobal to let us know and authorize us to use the video, then you will get a random gift from Maono.

For the phenomenon that the Package Loss:

Please check the monitoring first to determine whether the package has been stolen.

Please provide surveillance video to prove that the package was stolen and we will submit it to the logistics party for a claim, and reissue the goods or refund you of the product price within 3-7 days. If the resend product is lost again, Maono Pakistan will no longer bear any responsibilities, and fees will not be refunded. If there is any objection to this, the buyer can file a complaint to resolve it.
If you cannot provide us the surveillance video, we cannot determine the exact reason of the lost package. If the users would like to reissue a new product, both parties will have to bear part of the responsibility. Users must pay the shipping fee for resending the new package and 1/3 of the product price. Maono Pakistan will bear 2/3 of the product price. We will reissue within 1-3 days after receiving the payment. If the reissued product is lost or replaced again, Maono Pakistan will not bear any responsibility and order will not be refunded. Thank you so much for your understanding.

Office Address

Office#1505 Al najeebi electronic
Karachi, Pakistan

Contact Us

02132700012 info@maonopakistan.pk

Last updated: December 2025

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Shipping Information

1Maono Pakistan ships genuine Maono products from our local warehouse within Pakistan. Delivery times typically range from 2-7 business days depending on your location. Please note that the estimated shipping date is only for working days and is only for reference; the specific delivery time is subject to the actual situation. It may take longer if your address is in a remote area or not provided correctly. Maono Pakistan reserves the right of final interpretation. Please kindly write to info@maonopakistan.pk if you have any questions.

2Our products are sold exclusively within Pakistan. For bulk orders or special requests, please contact info@maonopakistan.pk and we will get back to you with availability and pricing.

3If the order is lost during delivery, Maono Pakistan will email you and check if you'd like us to deliver another one, or we will issue a refund for you. We appreciate your understanding. Please note that Maono Pakistan reserves the right of final interpretation.

NOTIFICATIONS OF THE TERMS ABOVE

NOTES

1Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (info@maonopakistan.pk) within 48 hours of purchase, or we will ship to the address according to your order information.

2If there is any force majeure that causes our products damaged in transit, please contact us immediately at info@maonopakistan.pk after you receive your package. And we hope to get your understanding and patience in this circumstance.

3Please note that the notification email will be sent to the email address you left in your contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.

4If you wish to cancel an order before it is shipped, please contact our customer support immediately at info@maonopakistan.pk or 02132700012 with your order number. If your order has already been shipped, it cannot be cancelled and will be handled under our return/refund policy. Please don't reject the package, as we do not assume the risk of loss or damage arising from rejection.

5Please contact us at info@maonopakistan.pk within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.

Order Cancellation Policy

1We aim to confirm the status of your cancellation request within 1-2 business days.

2If your cancellation is approved, we will initiate your refund within 2 working days. Depending on your bank/payment method, it may take an additional 3-5 working days for the funds to reflect in your account.

3If a payment processor or bank charges non-refundable transaction fees, such fees may be deducted from the refund, as described in our Transaction Fee Policy.

Transaction Fee Policy

The balance will be returned by Maono Pakistan after deducting any applicable handling fee if caused by the reasons as follows:

The buyer doesn't like the product and wants to issue a refund
The delivery cannot be delivered successfully due to the lack of customer information, and we aren't able to contact the customer
If some product needs an extra shipping fee, and the customer refuses to pay the extra shipping fee and would like to issue a refund

The handling fee will be borne by Maono Pakistan due to the reason as follows:

We have set it available to your country, but the order can't be sent to your country
If the product is out of stock and your order can't be delivered normally

GENERAL QUESTIONS & ANSWERS

1. Is shipping free within Pakistan?

2. Why do I need to pay for remote area fees?

3. Why my order always does not have detailed tracking information?

4. What's the status of my order and delivery?

5. Can I change the address on my order?

6. How long is the product warranty?

All Maono products have a 2-year valid warranty, and we offer lifetime technical support.

OTHER GENERAL ISSUES HAPPENS WHILE RECEIVING THE PACKAGE

Please Read Carefully Before Placing the Order.

For the phenomenon that the received package is exchanged or the package is damaged:

For the phenomenon that the Package Loss:

Please check the monitoring first to determine whether the package has been stolen.

Please provide surveillance video to prove that the package was stolen and we will submit it to the logistics party for a claim, and reissue the goods or refund you of the product price within 3-7 days. If the resend product is lost again, Maono Pakistan will no longer bear any responsibilities, and fees will not be refunded. If there is any objection to this, the buyer can file a complaint to resolve it.
If you cannot provide us the surveillance video, we cannot determine the exact reason of the lost package. If the users would like to reissue a new product, both parties will have to bear part of the responsibility. Users must pay the shipping fee for resending the new package and 1/3 of the product price. Maono Pakistan will bear 2/3 of the product price. We will reissue within 1-3 days after receiving the payment. If the reissued product is lost or replaced again, Maono Pakistan will not bear any responsibility and order will not be refunded. Thank you so much for your understanding.